Scanner Does Not Work after Upgrading Windows

1. Check Disconnect the USB cable, then uninstall (delete) and reinstall ScanGear (scanner driver) and IJ Scan Utility.

   Step 1: Uninstall ScanGear.

   Refer to "Deleting the Unnecessary ScanGear (Scanner Driver)" for your model from Home of the Online Manual for how to delete ScanGear.

   Step 2: Uninstall IJ Scan Utility.

   1. From Control Panel, click Programs > Programs and Features.
   2. Select Canon IJ Scan Utility and click Uninstall/Change.
   3. When a confirmation appears, click Yes.

   4. When uninstallation is complete, click OK.

      IJ Scan Utility is deleted.

      Note

      • A confirmation or warning dialog box may appear when installing, uninstalling, or starting up software.
        This dialog box appears when administrative rights are required to perform a task.
        If you are logged on to an administrator account, follow the on-screen instructions.

   Step 3: Reinstall scanner driver.

   Reinstall the scanner driver from the Setup CD-ROM or our website.